Causes of error 5e of the Samsung washing machine and how to fix them

Washing machines of the Samsung brand are distinguished by an intuitive interface, stylish design and high reliability.

But, despite all the advantages of this South Korean technology, sooner or later it will fail. The fact that a failure has occurred can be understood by the unusual code that will appear on the display.

The article will talk about the correct interpretation of the error 5e (se) of the Samsung washing machine, it will be told when it can be fixed on its own, and when you need to seek help from a specialist.

What does this mean?

Error 5e indicates that a breakdown has occurred in the system responsible for draining the water. This code appears most often suddenly, during the washing process. The device simply stops working, the machine does not drain the water, and the corresponding record is displayed on the screen.

Other designations of error 5E, which will characterize a failure in the drain system:

• SE;
• E2.

If the washing machine is not equipped with a display, then the following signal combination will indicate an error 5e: the water temperature indicator of 40 degrees lights up, the LEDs of all washing modes start blinking in parallel.

Decoding

Error 5E or SE is a signal that a breakdown has occurred in the water drain system... The device cannot continue washing, which is why it forcibly stops its operation.

The code doesn't appear instantly. The unit will issue it if, 10 minutes after the water should have left the tank, but its level has not decreased (or the intelligent system thinks that it has not decreased).

This code is often encountered. You should not panic, in 50% of cases you can cope with the problem yourself. The main thing is to correctly determine the cause of its occurrence.

Why is Samsung issuing this code?

Reasons that lead to error 5E:

1. The water drain filter is clogged. Water will seep through it in small portions, or will stop passing at all.
2. A blockage has formed at the point where the hose connects to the drain. Often, dirt and foreign objects clog the siphon to which the washing machine's drain hose is attached. Also, a blockage can form at the junction.
3. The blockage is located in the drain hose itself. Even with careful use of the washing machine, it cannot be avoided that dirt and foreign objects get inside the system. If they accumulate in the drain hose, the device will stop pumping water and generate an error.
4. The drain hose is kinked. Sometimes the cause of the malfunction is trivial and comes down to pinching or kinking the water drain hose.
5. Malfunction of the control board. It may be random or it may indicate a serious malfunction.
6. The contacts of the pump responsible for pumping water have come off. These are the wires that run from the drain pump to the control board. Most often this happens when the washing machine is moving, for example, when moving.
7. The drain pump is broken.
8. The drain pipe is clogged, through which dirty water flows from the washing machine to the pump. It may contain coins, rubber bands, seeds, and other solid debris.
9. Damaged wiring that connects the pump to the electronic module. Wires may burn out or be broken. In country houses, they are often spoiled by rodents.

How do I fix the problem myself?

You can try to find and fix the cause of error 5E yourself. If it appears during washing, first perform an emergency drainage of water.

Sequencing:

• remove the hose from the pipe if it is connected to the sewer;
• place it in such a way that it is below the level of the tank along its entire length;
• lower its end into the prepared container;
• wait for the water to come out.

If there is a blockage in the path of the water flow, it will come out gradually, in a thin stream. Provided that the liquid is not drained, the hatch is opened directly. To do this, the device is tilted back, with an emphasis on the wall, so when the door is opened, the water will not spill onto the floor and it can be scooped out with a ladle.

When there is no liquid left in the machine, they begin to eliminate the cause of error 5E:

1. Check the hose for permeability, make sure it is not kinked. To do this, it must be purged. If the air passes freely, there is no blockage.
2. Assess the patency of the drain filter. To get to it, you need to open the hatch, which is located in the lower right corner of the front wall of the machine. Place a cloth on the floor before unscrewing the filter. Debris is removed from the filter, washed under running water and returned to its place.
3. Check the siphon for passage. It will be possible to detect the problem even at the stage of draining the water. If it flows freely into the bath or basin, the reason is the siphon is clogged.
4. Try to restore the wash cycle by restarting the unit. There is no need to drain the water. The machine is simply disconnected from the mains, left for 15 minutes, and then power is applied again. If the wash cycle continues, then the reason is a malfunction of the control module.
5. Check contacts of control board and drain pump. If they moved away, this measure will help to cope with the problem.

When should you contact a master?

You need to contact a specialist for help if you could not cope with the problem yourself. Also, you should not try to fix the error on your own if the machine is new and under warranty. In this case, you need to call the Samsung service center, or contact the store where the purchase was made.

The approximate cost of repair servicesrequired to fix error 5E:

• replacement of a pump (drain pump) - the cost of work is 1900 rubles, the price of a part is 1600 rubles;
• cleaning the drain pipe with disconnecting it from the pump - 1300 rubles;
• repair of the control module with the replacement of burnt-out microcircuits and soldering contacts - 2,400 rubles, if the module is faulty (this rarely happens), its replacement is required, the price of the part starts from 4,500 rubles and above, it all depends on the model of the machine;
• replacement of the loop of wires that connect the pump to the control module - 1800 rubles.

The price for the services of a master may differ, depending on the city and the chosen service, but not by 2-3 times. Therefore, if a specialist requires a large amount for his work, most likely he is a fraud.

To avoid meeting with unscrupulous craftsmen, you need to contact trusted organizations... They have their own well-designed website, which presents the price list and reviews from customers. When ordering a service from private craftsmen, the risk of fraud is higher.

What to do to prevent the problem from occurring?

The main preventive measure to prevent the occurrence of error 5E is to carefully prepare things before washing. Before putting things in the drum, you need to check all the pockets, remove from them not only large things, but also small debris.

Pillowcases and duvet covers are turned inside out and shaken out, as debris is often clogged in the seams. It is recommended to remove long hair from clothes. They not only retain dirt on themselves, but they themselves get lost in lumps, becoming the cause of blockage.

Helpful information

Tips for resolving error 5E:

1. Error 5E and E5 should not be confused. 5E is a signal of a malfunction of the drain system, and E5 is a code indicating a malfunction in the heating circuit (most often the heating element fails), which requires radically different measures.
2. Before trying to independently find the cause of the malfunction of the device, it must be disconnected from the mains.
3. If a blockage has formed in the hose or in the filter, they are removed independently and washed under a strong pressure of water.
4. Do not use metal wire to clean the hose to avoid damaging its integrity.

You can learn more about error codes for Samsung washing machines here.

Related videos

Troubleshooting error 5e of the Samsung washing machine in the video:

Conclusion

Error 5E or 5SE indicates a malfunction in the drain system. The reasons can be different, ranging from a banal blockage or kinking of the hose and ending with the failure of the control board. You can deal with minor problems on your own, it is better to entrust the work with electronics to a professional.