What does the Samsung washing machine error code he2 signal?

foto22970-1The "he2" error message that appears on the display of the Samsung washing machine signals a serious problem. This error has several similar ciphers that indicate similar problems.

To restore the operation of the device, it is necessary to carry out accurate diagnostics. After that, you can proceed to self-repair.

If it is problematic to establish the cause and solve it with your own hands, you need to seek help from specialists.

What does this mean?

foto22970-2The alphanumeric combination he2 on the display may appear almost immediately after starting the washing machine. More often, the technique stops and gives this error 10-15 minutes after the start.

The problem is displayed only if the hot wash mode is set... When working in a rinse, spin or cold program, the error does not appear and the machine continues to perform its functions.

Codes starting with the letter "h" indicate problems with the heating element. Apart from he2, this list includes: h1, h2, he, he1. In older Samsung models, released before 2007, analogs in the form of e5 or e6 are displayed on the display.

Each of these errors signals a specific problem with the heating element.... It could be excessive or insufficient heating. Error he2 (h2 or e6) means that in 10 minutes the water temperature in the tank increases by less than 2 degrees. That is, the water required for washing is not heated.

Similar ciphers indicate a different nature of the problem. Error h1 (or e5) stands for "heating the heating element in 2 minutes to 40 degrees." At such a heating rate, the heating element can quickly burn out. The he1 error signals a high-speed and uncontrolled heating of the heating element to 95 degrees or more. The result of boiling water is also the failure of the heating element.

If the Samsung washing machine does not have an electronic screen, then you can find out about the tragedy with the heating element by flashing the indicators.

There are two signal options:

  1. All wash modes are blinking + icons "60 degrees" and "40 degrees" are on.
  2. All wash modes are blinking + icons "60 degrees" and "cold water" are stably lit.

Reasons for the appearance

foto22970-3In rare cases, the reason for the appearance of the he2 code or its analogues is:

  • problems with the electrical cord;
  • a short in an electrical outlet;
  • crash in the machine program;
  • violation of the contacts of the wires from the heating element.

Practice shows that these reasons are found only in one case out of ten. Most often, the appearance of the he2 error indicates that the heating element itself has burned out.

How to fix it yourself?

If the error was caused by "minor" problems, then you can fix them yourself. Depending on the reason, the Samsung owner can:

  1. Reboot the household appliance. The failure in the program disappears after the equipment is completely turned off for 10-15 minutes.
  2. Repair the outlet or power cord if the problem is caused. If necessary, replace defective elements with new ones.
  3. Tighten the loose contacts of the connecting loops coming from the heating element to the control module.

When the reason is more global and is associated with the breakdown of the heating element itself, it is necessary to replace it with a new one.

This work is associated with disassembling the washing machine, testing the heating element, choosing a new heating element and installing it. If the necessary skills in working with household appliances are available, these procedures can be really carried out independently.

Disassembly of the car

For greater confidence, it is recommended that you familiarize yourself with the instructions for the Samsung machine before repairing. This will help you quickly understand the design of the device.

The step-by-step disassembly algorithm is as follows:

  1. The washing machine is disconnected from the network.
  2. Drain off the remaining water by unscrewing the debris filter.
  3. Remove the top cover on the case.
  4. Unscrew the two screws next to the powder tray.
  5. Remove the fasteners that fix the control panel from the side.
  6. They take out the clamp that holds the rubber boot of the hatch.
  7. Remove the lowest front panel (narrow strip).
  8. Unscrew the bolts that covered the bottom panel.
  9. Carefully, without damaging the wires, remove the control panel.
  10. Remove the two screws holding the front panel from above.
  11. The front panel is completely taken out.

foto22970-4

Heating element testing

After all the panels are removed from the case, access to the heating element opens. It is located directly under the drum. It is worth testing before extracting it. For this, the wires are disconnected from the heating coil in order to connect a testing device in their place.

Before taking out the heating element and freeing it from the wires, it is recommended to photograph the contacts. The photo will help to properly install the new coil in place.

The efficiency of the heating element is checked using a multimeter... The device is set to resistance measurement mode. If the heating element retains "signs of life", then the multimeter will show a resistance of about 25-30 Ohm. When the coil is burned out, this parameter will have an infinite value.

If the heating element turned out to be operational, check the wiring. If everything is in order with her, the control module is diagnosed. The damaged heating element is removed from under the drum, having previously unscrewed the connecting fastener.

Heating coil selection

foto22970-5The most common cause of overheating and breakage of the heating coil is the accumulation of scale.... Heating elements, which have a ceramic coating, are not insured against hard water.

Salts are actively deposited on their surface. Therefore, it is not always advisable to chase advertising and buy an expensive product.

The most reasonable thing when buying a new heating element is to find a model that, in all respects, coincides with the one that was installed by the manufacturer.

When choosing, it is important to look at the power of the heating element... It is undesirable for it to be larger than that of the old specimen. Samsung may refuse to work with such a part. It is recommended to buy a heating element, which has a quality certificate and a guarantee.

Element replacement and body assembly

Before installing a new heating element, the place where the old one stood is cleaned of dirt and scale. It is advisable to treat the walls of the niche with fine sandpaper, and then rub it with laundry soap.After these simple manipulations, a new heating element is installed in the socket. Fix with a bolt and connect the wires.

After the heating element is connected, they begin to reassemble the machine. All steps are carried out as in disassembly, only in reverse order.

After repair, start a test wash... If the error does not appear and the equipment is working properly, operation continues.

Master call

foto22970-6Self-replacement of heating elements can be carried out only if you are confident in your abilities. If you have insufficient experience of communicating with devices, it is better to call a specialist.

You can order the service at the service center or workshop, specializing in the repair of household appliances.

Organizations that work officially provide their clients with a cashier's receipt, an act of work performed, a warranty card. These documents are a confirmation of the quality of the services provided.

The cost of repairs depends on the amount of work performed... The price of the replacement parts is added to this amount. Prices for the replacement of heating elements start from 1,700 rubles.

If it is necessary to change the temperature sensor, due to which an error may also appear, then the cost of repairs can be from 1600 rubles. Replacement of the control board is estimated at no less than 2,400 rubles. Repairing the wiring from the heating element costs from 1,800 rubles.

To avoid meeting with unscrupulous craftsmen, it is not recommended to call on random private ads. As a rule, such specialists set an arbitrary price for repairs and do not give official guarantees for the result.

How can I prevent the problem from occurring?

Professionals recommend remembering the main rules for the operation of heating household appliances... Firstly, a separate outlet is allocated for the washing machine. The connection to it must be direct, that is, without the use of adapters and extension cords.

Secondly, the cord and plug of the appliance should be kept in working order. In the event of defects, immediately eliminate them. Thirdly, when replacing the heating element, it is recommended to choose products that are not covered with ceramics. Metal spirals are more resistant to limescale and last longer.

Additional Tips

When the he2 code appears on the display, it is worth considering some of the features of diagnostics and repair. In particular:

  • foto22970-7if an error appears and then goes out, the repair should not be postponed - the temporary cancellation of the image does not indicate the spontaneous disappearance of the defect;
  • with a lack of knowledge and experience, it is not recommended to open the device yourself - contacting a professional will save time, and in some cases, money;
  • if the repair is done by hand, then special attention should be paid to removing the panels - all manipulations must be carried out carefully so as not to damage the contacts;
  • After the repair, the test wash is started in the same mode in which the error was detected, and it is not necessary to add powder and put laundry in the drum.

You can learn more about error codes for Samsung washing machines here.

Related videos

Errors H1, H2, HE, HC, E5, E6 of the Samsung washing machine and the replacement of the heating element - in the video:

Conclusion

The error he2 (or its duplicates h1, h2, he, he1, e5, e6) that appeared on the display of the Samsung washing machine in most cases indicates a breakdown of the heating element. If there is an idea about the device of such equipment, then the repair can be carried out independently.

Otherwise, it is better to contact a technician to test and replace the heating coil. A burnt out heating element is not a reason to buy a new washing machine. High-quality repairs can significantly extend the service life of broken equipment.

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