Error codes

Home appliances from the manufacturer Samsung is a quality that has been appreciated by consumers in the global market.

The study of demand, the use of advanced technologies allows us to manufacture products with unique functions, convenient and reliable in operation.

Washing machines with artificial intelligence have long won the trust of Russian housewives, but non-observance of operating rules, wear of parts can lead to unit breakdown.

When problems arise, an irreplaceable assistant recognizes the cause of the problem and signals it using various codes.

In this article, we will tell you what the error codes that the Samsung washing machine gives on the display (and without it) mean.

Signals issued by Samsung washing machines with a display

The control panel code is not a reason to panic. Most often, problems arise as a result of improper handling of the washing machine, they are easy to fix at home.

Malfunctions that are leading according to statistics:

• in 54% of cases, a heating element (heating element), a thermal sensor stops functioning normally due to unstable voltage in the network and scale;
• 21% - the problem is in the wear of the drive belt, because of this, the drum does not rotate;
• 12% - replacement or cleaning of the inlet valve is required.

The rest of the cases are due to:

• depressurization of the elements of the washing machine,
• wear of bearings and oil seals,
• malfunction of the drain pump, which is often enough to clean.

Deciphering the signals on the unit panel will help determine the cause of the problem. The codes below are relevant only for the models of this manufacturer.

5E, 5C, E2

No water drain... The code appears when the drain pump is malfunctioning or the hose is obstructed as a result of:

• deformation;
• clogging;
• freezing.

To fix the problem, you should:

1. Switch off the unit.
2. Remove water.
3. Clean filter.
4. Free the drum.
5. Switch on the Rinse + Spin function.

The manufacturer's tips will help to follow the recommendations.

H1, H2, HE, HC, E5, E6

Water heating problem... Possible problems:

• incorrect connection to the mains.
• electronics malfunction;
• breakdown of a temperature sensor, relay, controller, heating element.

How to fix:

1. Check connection.
2. Repeat starting the same wash program.
3. Call the wizard if the problem is not resolved.

Learn more about errors h2 and h1, he1 and he2.

4E, 4C, E1

The tank is not filled with water... The problem arises if the connection of the unit to the water supply system is incorrect or:

• there is no water supply;
• the tap is closed;
• deformed or clogged hose, filter;
• the “Aqua stop” function is activated.

If there is no water noise, check:

1. The presence of cold water in the apartment.
2. The position of the water supply valve to the machine.
3. Aggression.

If this is not the case:

1. Check the patency of the hose, overflow valves.
2. Replace them if necessary.
3. Clean the filler filter.

Learn more about the error 4e.

4C2

Water is supplied with a temperature above 50 degrees... Usually the problem is related to a connection error to the water supply system. Consultation and assistance of a plumber is required, only cold water should be supplied.

SUD, 5D

There is a lot of foam in the drum... Error reasons 5d:

• the dosage of the detergent is exceeded;
• gel or powder is used that is not intended for automatic washing;
• the filter is clogged;
• defective foam sensor.

How to fix the problem:

1. Turn on the "Pause" mode.
2. Let the foam settle.
3. Clean filter.
4. Run an idle wash cycle to clean.

UE, UB, E4

Displacement of the center of gravity in the drum... The code appears during spinning, if;

• items are unevenly distributed in the drum;
• too much or too little laundry;
• the unit is unbalanced.

To fix the problem, you must:

1. Open the door.
2. Distribute content evenly.
3. Start the spin function.

If there is no result, it is necessary to repeat the program in idle mode. Read more about error ue here.

LE, lC, E9

Water is drained at the wrong time... Possible reasons:

• incorrect connection;
• damage to the drain hose;
• the integrity of the tank is broken.

It is recommended to disconnect the mains supply and check:

1. Hose integrity and position.
2. The tightness of the drain filter cover.
3. No damage to the tank.

If no defects are found, start the wash cycle. If you need repair, contact the master. Read more about the le error here, e9 - here.

3E, 3C, EA

Stopping the motor... The problem arises if:

• the drum is overloaded with linen;
• work is impeded by foreign objects;
• the motor is out of order.

You can independently:

1. Remove laundry from the machine.
2. Correct its weight, distribute it evenly.
3. Continue the process in the selected mode.

If the error code is 3e has not disappeared from the display, it is recommended to contact a specialist.

UC, 9C

Inconsistency of the indicators of incoming electricity with the manufacturer's requirements. For example, voltage drops, faulty extension cord.

DE, DE1, DE2, DC, DC1, DC2, ED

The device that blocks the hatch does not work (UBL)... Possible reasons:

• loose closure;
• damage and displacement of UBL;
• deformation and wear of the components of the hatch.

The door must be opened and closed. If the code persists, you will need the help of the wizard.

DC3

If the door lock is faulty, it is not closed or the blocking does not work, the display will show the code DC3. Add Door is open - the problem is solved quickly, the wash cycle can be continued.

In other cases, it is necessary:

1. Disconnect the power supply for a few seconds.
2. Turn on the machine.
3. Continue washing without laundry.

After all the manipulations, the code did not disappear from the display - you have to contact the manufacturer's technical support.

LE1, LC1

Water accumulates in the bottom of the washing machine. The code reports a possible breakdown:

• drain filter;
• detergent dispenser;
• hoses;
• door cuffs.

Please consult Samsung Customer Service for professional repairs.

DDC

If the Add Door is opened during washing without using the start button, the DDC code will be displayed on the panel. To fix the problem, you must:

1. Press the top of the door until you hear a click.
2. Restart the program with the “Start / Pause” button.
3. Continue washing.

TE (1,2,3), TC (1,2,3,4), EC

Thermal sensor does not transmit a signal... Probably faulty:

• a heating element;
• wiring;
• sensor.

Contact a service center or a professional for help.

0E, 0F, 0C, E3

Water level exceeded... Codes appear when:

• incorrect installation of the drain;
• no sensor signal;
• dysfunction of the valve.

It is necessary:

1. Disconnect the power supply.
2. Direct the drain into the tub.
3. Resume the wash cycle.

If the manipulations did not work, the unit must be inspected by the master.

1E, 1C, E7

No pressure switch signal... Perhaps a sensor:

• incorrectly installed;
• out of order;
• deformed;
• clogged with fluff, debris.

AE, AC, AC6

There is no communication between the boards... Common reasons:

• software failure;
• damage to contacts;
• incorrect connection of modules.

Restart the machine at intervals of 20 seconds. If there is no result, call the service.

BE (1,2,3), BC2, EB

Panel buttons not responding or stuck... An error occurs if:

• the panel is too tight;
• its insides are deformed;
• relay does not work.

To fix the problem, it is recommended:

1. Restart the unit.
2. Press the sunken button.
3. Call a professional if the panel has not recovered.

Read more about the error here.

CE, AC, AC6

Hot water is drained... Typical problems:

• failure of the thermal sensor;
• incorrect connection to the water supply system;
• incorrect operation of the heating element.

If there are no problems with the connection, only the wizard can fix the problem.

8E, 8E1, 8C, 8C1

No vibration sensor signal... Reasons for the appearance of the code:

1. The assembly of the unit is not correct.
2. The VRT + sensor is out of order.
3. Internal wiring is damaged.

EE

Indicates system overheating... The source of the problem can be:

• break in the wiring;
• breakdown of heating element;
• the temperature sensor is giving an incorrect signal.

For models with a drying function, a specialist consultation is required.

FE, FC

Problems with ventilation mode... Common reasons:

• damage to the wiring;
• connector offset;
• blocking of blades;
• breakdown of the starting capacitor.

To diagnose and repair the washing machine, you need to call a master.

SDC

Breakdown of the unit for dosing detergents... Problems in the operation of these models can only be eliminated by a specialist. Better to contact Samsung support or online service.

6C

Faulty autosampler drive or wiring... If the reason is not a one-time failure in the electronics, only professional repair will help.

2H, 3H, 4H

Safe signal about the amount of time until the end of the selected cycle with a duration of 100 minutes. The number indicates the number of hours before the washing machine turns off.

Hot

Overheating alarm... Appears when the temperature in the drum is high (over 70 degrees). It is necessary to wait for its decrease without turning off the machine. The code will disappear from the display.

A0 ... A9, B0, C0, D0, E0

A testing program is automatically launched, which is used in production to check equipment. It is necessary to hold down the “Option” and “Temperature” buttons for 10 seconds. Turning the power off and on does not override the factory mode.

PoF

If the power supply is cut off during washing, after its appearance, the code will appear on the display. It is enough to press the "Start" button to eliminate it and continue the cycle.

BC

The signal appears if the washing machine motor does not start. Reason: the triac, which is responsible for the movement of the motor, is faulty. To fix the problem, you need to call a professional.

Deciphering breakdowns for Samsung washing machines without display

A washing machine without a display cannot send an alphanumeric signal to the owner, this function is performed by illuminated LEDs.

The table will help to recognize what prevents the unit from working in the usual mode for various Samsung models, in which the * marks lit indicators:

The instructions for a specific Samsung washing machine model will help you fix the problems yourself.

Water not collected (4E, 4C, E1)

The error is accompanied by the stopping of the washing machine during washing or rinsing. Possible reasons:

1. There is no cold water in the system.
2. Weak pressure.
3. The valve of the water supply to the unit is closed.
4. The hose is deformed.
5. The exhaust valve filter is clogged.

It is recommended to check all parts that are responsible for the flow of water and fix the problem. If the reason is in the filter, you must clear it and restart the program.

Does not merge (5E, 5C, E2)

Reasons for clogging:

• drain hose;
• filter;
• siphon leading to the sewer.

The components must be checked and cleaned, and then continue washing.

Too much water (0E, OF, OC, E3)

The problem occurs due to problems with:

• water level sensor;
• his hose;
• valve membrane.

It is necessary to call a wizard for diagnostics and repair.

Imbalance (UE, UB, E4)

The weight, amount of loaded laundry does not correspond to the manufacturer's recommendations, or it is unevenly distributed throughout the drum. It is necessary to stop the program, eliminate the cause and continue the cycle.

Does not heat up (HE, HC, E5, E6)

An error occurs if:

1. The water level in the tank is insufficient.
2. Thermal sensor signal is incorrect.
3. The heating element burned out.

Professional diagnostics and repairs are required.

Door lock does not work (DE, DC, ED)

The signal appears if the door of the washing machine is not closed until it clicks. To fix the problem, just close it again. If the reason is deformation, displacement or failure of the hatch, you must contact the master.

Level sensor does not perform function (1E, 1C, E7)

The code appears after starting the wash mode.

The reasons:

• the pressure switch is faulty;
• the tube extending from it is clogged;
• burned out contacts.

Inspection, repair of sensor and wiring is required. Better to go to a repair shop.

Temperature higher than required (4C2)

The most common reason is connecting the unit to hot water. If an error was made during the installation, you must contact the master who carried it out.

Water at the bottom of the unit (LE, LC, E9)

To fix the problem, you need inspect all parts of the washing machine from which water can flow:

• hoses;
• the door and its components;
• tank;
• dispenser;
• branch pipes;
• drain pump.

Panel buttons (BE) do not respond

The problem occurs due to deformation of the plastic parts of the control panel or a short circuit in the relay. If restarting the washing machine does not work, a specialist consultation is necessary.

No signal from the temperature sensor (TE, TC, EC)

Possible causes of the malfunction in the malfunction:

• wiring;
• resistance;
• the sensor itself.

It is necessary to call the master.

Who should be entrusted with the repair?

If the washing machine is under warranty service at the time of the breakdown, it is advisable to contact Samsung service... An up-to-date list of the nearest branded, visiting and partner centers is available on the manufacturer's website.

Faults that are not related to violation of operating rules or mechanical damage are eliminated free of charge within the validity period of the warranty card.

The washing machine is replaced if necessary. After the end of the warranty period, professional repairs will be charged..

Find a repair shop

If you cannot contact Samsung service, you will have to choose from many workshops yourself. Find them will help the corresponding query in any search engine.

It is necessary to study the sites of the services, which must be placed on:

1. Company contacts.
2. Documents that confirm the legality of the provision of services.
3. Price list for the main types of work.

It will not be superfluous to study customer reviews on reputable third-party resources.

Choosing a private master

If it is not possible to contact the manufacturer's service or a well-known network of repair shops, the owners are forced to look for a private specialist. It is better if it is recommended by acquaintances, colleagues who used its services.

It is worth refusing cooperation if the master:

1. Tells the price of the repair on the first call. It is impossible to assess the condition of the washing machine by phone, so the final cost of the work can only be announced during the visit.
2. Requests prepayment. Professionals carry out diagnostics free of charge, they ask to be rewarded for the services rendered after repair.
3. He persuades to sell the unit for a song, since it cannot be repaired.

Another drawback of private specialists is the lack of a warranty period after repair.

Estimated price

How much you have to pay for resuscitation of a smart assistant depends on the model and the complexity of the breakdown. The most costly problem is the need to replace software.

If the service life significantly exceeds the warranty period, and the master insists on reinstalling the software, it is possible that he is a fraud.

Repair work that does not require disassembly of the machine:

• cleaning the drain filter;
• removal of foreign objects, blockages;
• replacement of the cord, buttons, door or its parts.

The cost of repairs is from 900 to 1700 rubles.

Partially disassembled:

• repair of wiring, control module;
• cleaning the drain pipe;
• replacement of the motor, sensors, belt, valves, pump, electronic module.

The price of work is from 1500 to 3000 rubles.

Visit of the master at home, diagnostics are usually free of charge... If the repair was not required, the payment will be from 400 to 1000 rubles.

The cost of spare parts, consumables is not included in the price list. The location of the washing machine in a hard-to-reach place can increase the price.

Conclusion

Information about error codes will help owners to determine the cause of the problem and fix it. You can fix minor problems and breakdowns yourself using tips and videos. If professional diagnostics and repairs are required, you need to contact the manufacturer's service center or workshop.

The best prevention of malfunctions is to operate the unit strictly in accordance with the manufacturer's recommendations, which are reflected in the passport of the washing machine. This will extend its lifespan and save owners from unforeseen, premature expenses.